Excellent verbal and written communication skills.You set an example and are an active mentor of others, showing flexibility and impeccable teamwork in order to effectively prioritize competing demands.Serve as a consultative partner with our vendor team and provide expertise for processing all types of requests with a high degree of quality and efficiency.Assist in improving our support resources and content.Identify and escalate new issues and trends.Review team members’ work, provide feedback, create and deliver training.Drive improvement initiatives by providing guidance on policy development and executing projects that will enhance existing workflows.Review abuse and safety incident reports, take appropriate action per operations policies and follow through clearly and consistently on every report.Our team has carefully devised measures and support in place to ensure wellness for all our team members. From developing support resources to tracking and escalating community issues, we’re looking for a utility player who is eager to help our community, keep Snapchatters safe, and isn’t afraid to roll up their sleeves and support wherever needed.ĭue to the nature of Trust & Safety work, you should be willing and able to work with sensitive issues and content that may be considered offensive or disturbing.
We’re looking for a Trust & Safety Specialist to join Team Snapchat! We’re looking for someone who is able to keep a cool head under pressure, and is excited about improving workflows and proactively seeking ways to enhance the Snapchat experience. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling. Snapchat is the camera used by over 150 million people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate.
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